Support

Last updated: May 5, 2026

Webhook Notifier is operated by Alltrons B.V. (alltrons.com). This page is the canonical place to find help.

Contact

Email [email protected] with the following so we can move quickly:

  • Platform and version. Example: iOS 18.4 on iPhone 15 Pro or Android 15 on Pixel 8.
  • App build number. Open the app, go to Settings, the build is at the bottom.
  • The webhook slug you are having trouble with (the 10 character bit after /w/). Do not share the secret.
  • What you expected versus what happened.

Common issues

I'm not getting any notifications

  • Check that the app has notification permission in your OS settings.
  • On iOS, check that Critical Alerts is granted in Settings > Notifications > Webhook Notifier if you have the bypass silent toggle on. Critical Alerts requires Apple to grant our entitlement first. This is one approval per app, not per user.
  • On Android, check that Google Play Services is up to date. Webhook Notifier delivers Android pushes through Firebase Cloud Messaging. Play Services is required.
  • Check the time window you set on the webhook (open the webhook and tap Edit webhook if you own it, or Notification preferences if you're subscribed). Outside the window the alerts are dropped silently.
  • Open the webhook in the app and pull to refresh on Recent events. If the request is logged there, the server got it. The issue is on the device side. If it is not logged, the request never reached us.

My secret leaked or I want a fresh secret to share

Open the webhook and tap Rotate secret. The old secret stops working for new subscriptions immediately. Anyone already subscribed keeps receiving alerts. Re-share the new secret with anyone you still want to be able to subscribe.

I want to remove a specific teammate from a webhook

Open the webhook screen, find them in the subscribers list, and remove that device from there. Rotating the secret does not kick existing subscribers (this is intentional). Removing the subscriber unsubscribes that one device cleanly.

What is the difference between sharing the URL and sharing the secret?

The webhook URL is the thing you point a service at, and anyone who knows it can fire requests at it (your match rules decide whether those requests produce notifications). The secret is what someone uses inside the app to subscribe to receive those notifications. They are deliberately decoupled: someone with the secret can subscribe but does not need to be able to fire the URL, and someone you want to fire the URL does not need the secret.

How do I delete my account?

Open Settings and tap Sign out. The device is deleted. Every webhook you created is deleted. Every secret you shared is invalidated. There is no soft delete and no undo. If you want a copy of your audit log first, email [email protected].

Match rules

  • Allowed methods. Requests using any other HTTP method are dropped silently.
  • Header match. Both a key and a value must be present and match exactly.
  • Body match. Substring means the value must appear in the body. Regex applies a PCRE pattern. None means every method-allowed request triggers a notification.

You can see whether a request matched in the log under Recent events on the webhook detail screen. Only the creator can see unmatched requests by passing ?include_unmatched=1.

Service status

Live uptime page at status.webhook-notifier.com. Check there first if your alerts have gone quiet.

Reporting a security issue

Email [email protected]. Do not open a public ticket. We respond within two working days.